Shipping Policy
Thesajna believes in a customer-first philosophy, owing to that we aim to deliver your products to you most safely and quickly. For the same reason, we partner only with reputed national couriers. Shipping within India, we charge a flat shipping fee of Rs. 100.
- We charge Rs. 50 fees for orders made on Cash on Delivery.
- For COD orders above Rs. 5,000, you have to make a pre-payment of 20% of your total bill value.
- Shipping time for different products may vary. Look for shipping info on the product page for individual shipping times.
- Our courier partners will be able to deliver the shipment to you between Monday through Saturday, 11 AM to 6 PM. Working days exclude public holidays and Sundays. Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.
- Address change will be accepted only if an order has not been shipped. Address change is only possible if the new location is within the same state.
- As soon as your package ships, we will WhatsApp you your package tracking information.
NOTE: Shipping charges or delivery charges are not refundable.
Cancellation Policy
We strictly provide no cancellation on prepaid orders. Cancellation requests for cash on delivery orders will be accepted strictly within 24 hours of placing the order only through email or WhatsApp at +91 8299038639.
To cancel the order, you can email us at thesajna@gmail.com (From 11 AM to 6 PM, Mon to Sat) within 24 hours of placing the order. We are closed on Sundays and bank holidays.
If the product is already shipped from our end, we cannot accept cancellation for it.